Complaints & Suggestions
We aim to provide a caring and efficient service to all our patients. However, if you have any comments about any aspect of our service, please let us know.
Speak to whomever you feel most comfortable - your GP, the Practice Manager or our Reception staff will be happy to help.
If you have any complaints about the service you receive from the doctors or staff working for this practice, please ask for a copy of our Practice Complaints Procedure.
If you are unable to discuss your complaint directly with The Practice you can ask NHS England to look into your concerns. Please find contact details below:
Tel: 0300 311 22 33
Email: england.contactus@nhs.net marked 'For the attention of the complaints manager' in the subject line.
Postal Address: NHS England, PO Box 16738, Redditch, B97 9PT.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.